B207 TMA03
Building long term success
operational risk
change management
innovation
quality improving
employment relations
marketing
political context
short, medium and long-term success
cycle of innovation
24/7 capitalism
sustainable innovation culture
stakeholder analysis
strategic thinking
political astuteness framework
inclusion
perspectives
gender and leadership
Maslow hierarchy of needs
Micro and Macro level analysis
relative power of employees
collective bargaining
employee participation
Trade Union
corporate social responsibilities
change leadership
Kotter's model
communicate the change
establish the guiding coalition
empower employees
reinforce gains
create a strategy and vision
initiate sense of urgency
implement new model in the culture
make short-term aims
five forms of phenomenon
Results - What?
Purpose - Why?
Person - Who?
Position - Where?
Process - How?
people and innovation
early adopters
late majority
innovators
early majority
laggards
seven key tools
scatter diagram
control chart
stratification
histogram
cause and effect diagram
checklist
pareto chart
Quality gaps model
cost of quality
external failure
prevention
internal failure
appraisal
sources
design
supply
environmental
customer
Operational Resilience Management
Ericsson risk mitigation model
take
reduce
transfer
avoid
share
risk assesment matrix
relationship marketing
internal marketing
4 levels of internal communication
crisis management
two-way communication
employee types
internal team peer
line management
project peer
internal corporate
agnostic
saboteur
champion
cynic
relationship life cycle
exploration
commitment
expansion
awareness
customer loyalty
beacon technology
Herzberg theory of motivation
Value
life cycle
crisis managing framework
pre-conditions
crisis
post-crisis
trigger event
dissolution