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B207 TMA03 Building long term success R5eb6c26800ac115c43a12fe545957e06,…
B207 TMA03
Building long term success
operational risk
sources
design
supply
environmental
customer
Operational Resilience Management
Ericsson risk mitigation model
take
reduce
transfer
avoid
share
risk assesment matrix
change management
corporate social responsibilities
change leadership
Kotter's model
communicate the change
establish the guiding coalition
empower employees
reinforce gains
create a strategy and vision
initiate sense of urgency
implement new model in the culture
make short-term aims
innovation
short, medium and long-term success
cycle of innovation
24/7 capitalism
sustainable innovation culture
five forms of phenomenon
Results - What?
Purpose - Why?
Person - Who?
Position - Where?
Process - How?
people and innovation
early adopters
late majority
innovators
early majority
laggards
quality improving
seven key tools
scatter diagram
control chart
stratification
histogram
cause and effect diagram
checklist
pareto chart
Quality gaps model
cost of quality
external failure
prevention
internal failure
appraisal
employment relations
inclusion
gender and leadership
Maslow hierarchy of needs
Herzberg theory of motivation
perspectives
Micro and Macro level analysis
relative power of employees
collective bargaining
employee participation
Trade Union
marketing
relationship marketing
relationship life cycle
exploration
commitment
expansion
awareness
dissolution
customer loyalty
beacon technology
internal marketing
4 levels of internal communication
internal team peer
line management
project peer
internal corporate
crisis management
life cycle
pre-conditions
crisis
post-crisis
trigger event
crisis managing framework
two-way communication
employee types
agnostic
saboteur
champion
cynic
political context
stakeholder analysis
strategic thinking
political astuteness framework
Value
