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Connect with agent/ live chat support - Coggle Diagram
Connect with agent/ live chat support
I opened a Helpdesk ticket - {{Ticket No}} with details of our conversation for reference.
Validation Check No queue or Queue
Queue Enabled
Multiple Queues
Please select the domain you are seeking help for:
Live chat queue in drop-down
<<Submit>> <<Cancel>>
Submit
Condition: Check agent is available in selected queue
if agent is not available in selected queue
Check agent in fallback queue
2 more items...
if agent is available
Agent is avaiable do you want to proceed?
<<YES>> <<NO>>
2 more items...
Cancel
Is there anything else
Single Queue
No queue