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Conflict Management - Coggle Diagram
Conflict Management
Managed Conflict
Mitigate Hostilities
Select Conflict Resolution Methods
Follow Through
Committment Points
Be Flexible
Prepare for Conflict
Anticipate Conflict
Committment Points
Responding to Conflict
Early Detection
Your Skill
balance between the project's commitment and its environment.
Forming and executing the project's commitments:
• Budgets—funds allocation and release
• Deadlines—deliverables, and milestones
• Resources—assignment and fulfillment
Recognizing the project environment:
• Interactions—how people/groups communicate
• Culture—what groups value and how they behave
• Trust—the quality of personal/group relationships
• Expectations—what people/groups believe they deserve.
Hiding, listening, communication, persausion, negotiation persausion
Attitude
Respect
Fairness
Confidence
Graciousness
Trust
Humility
Modes of Conflict Resolution
Compromising - Lose/Lose
Low- Assertiveness/Low Cooperativeness
Competing
Avoiding
High - Cooperativeness/Collaborating = win/win (high assertiveness, high cooperativeness)
Collaborating
Accomadating
The Situation
Your Preferences
Unmanaged Conflict