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THE DESIGN PROCESS - Coggle Diagram

- - - - Interviewing people
      - Videotaping them
      - Look at documents and objects that they work with
      - Observing them directly
- - - - Issue-based information system (IBIS) - process-oriented; main elements are
        
        issues : hierarchical structure with root
        
        positions : potential resolutions
        
        arguments : modify relationship between above
      - Design space analysis - structure -oriented : QOC hierarchy
        
        questions : major issues of a design
        
        options : alternative answers
        
        criteria : means to assess options
      - Psychological design rationale - task-artefact cycle in which user tasks are affected by the systems they use