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Capability/Training notes for C&SP - Coggle Diagram
Capability/Training notes for C&SP
Questioning techniques
How to help people to ask really great questions?
types of questions and when to use them
examples
practising
the impact on a person's life - what difference are we trying to make?
Journaling techniques
how to record key information about a person
how to capture information about what has happened, events & activities and history
Daily record keeping
how to complete a review of the activity undertaken each day
how to do and capture the notes of an 'end of day review'
How we do this is Nourish
Language
how to use language that is 'human' and the person, with respect
Do and donts
why something might be offensive or disrespectful, in human
The test: how would it make you feel if that was written about you?
using normal, natural, language and getting rid of institutionalised language, .e.g. "activity" or "Interests"?
What good looks like
Great examples and why they are so good
sub standard and examples and where the gaps are
the chance to practice/ have a go in a safe way
buddy up and write a support plan about each other, practice using the questioning techniques, review what's written and compare & contrast with the guidelines - whats missing? how could you improve it? how do you feel about that being written about you?
Pretend its your first day in service and you are given this support plan?....would it give you what you need to know? How you feel about meeting the person? would you feel equipped?
Keeping everything up to date
explaining what that actually means in practice, showing great examples
Daily, monthly and 6 monthly habits of using & updated the support plan
Defensible record keeping
needs training?
Assessment to Support Plan
how to translate the information from an assessment onto a support plan
How to create a 'plan of enquiry' i.e. what do we need to find out about?
community mapping - how to do that well?
who does what?
being clear on the key skills & behaviours & strengths that are great fro the different stages, e.g. assessment, risk assessment, support planning - different sections, understanding outcomes v health needs
Listening skills & story telling
how to help a person tell you their story
how to really listen....clues for where to ask more questions
practice and real life examples.....of the difference between 'hearing' and 'listening'
who gets trained in what?
in the past, have we trained the right people? Tends to be focused on SLs but its the SW who know the person best
how to ensure the capability is sustained & embedded? How to avoid the trap of only training once and then capability dips because its not sustained or people leave etc.
For example what the Registered Manager needs to do, The service Lead, and support team
How rich can we make peoples lives?
How to research the local community
How to enable people we support to DO things?
How to help people build friendships
How to overcome difficulties, restrictions, risk assessments and find solutions and alternatives and things they can do
Digital engagement - e.g. WhatsApp, facebook groups - how community things are planned / How we help People we support to digitally connect with their community
impact/changes on the QUAF
Conducting a review
Person centred review process & toolkit
4 plus 1 questioning technique
Outcomes
Heping people to understand what we mean by 'outcomes' and how to help the people we support to expand their experiences/try new things, and not just defat to obvious things/things that have been assumed to be their likes and interests in the past, but how would they know if they haven't tried it?
Risk assessments
How to do them well
How to overcome limitations
How to be creative and enable
End of life
how to have the conversation to understand a persons end of life wishes - anticipatory care plan
preparing the team for what might happen, and who might be involved e.g. clinical professionals