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Building Long Term Success - Coggle Diagram
Building Long Term Success
Creating value
Value players
ID Stakeholders in value chain
More value possible?
Use innovation value chain
Change management
Steps to completing change
Managing resistance to change
Building sustainability into the change process
Shareholder value
Managing conflicts of interest - short v long term wins
Measuring value
Market measures
Profit measures
Extend the measurement timescale
Historical cost V fair value cost accounting, pros and cons
Deprival value
Beyond CSR - Creating shared value
CSR V Shared Value
Shared value ecosystem
Employee relations
Negotiations
Types
Grievance handling
Bargaining
Group problem solving
Manager to manager
Outcomes
Win-win
Lose-lose
Win-lose
Trade unions - collective bargaining
Employee voice
HRM
Empowerment
Maximising potential
WERS - engage with employees
Involve employees in decision making
Job satisfaction at a sustainable level
Flexible working conditions / Teleworking
Positives and negatives for workers and employers
The future now
Super desks / healthy office / variable working week
Quality
Systems
ISO 9000
EFQM
QA and QC
Cost of quality
Prevention
Appraisal
Internal defects
External defects
Relation to business sustainability
Quality control charts to track quality control
Customers perceive quality
Expection level and zone of tolerance
Gaps in quality
Responsive / empathic / reliable / assurance / tangibles
Continous improvement
Strategic Improvement
Performance matrix
Operational risk
Impact of
Liklihood of risk manifistation
Hazards
Managing risk
Mitigation
Sources of failure
Operation / process
Customer caused
Supply failure
Design failure
Environmental
Assessing risk
Risk assesment matrix
Measuring business resiliance to risk becoming reality
Relationship marketing
Customer value and satisfaction
Customer loyalty
Trust
S-D Logic
Types
Special market
Mega relationship
Classic market
Nano relationship
Business to business
Internal
Critical service interactions
Id employee types
Comms
Role / impact of staff
Effects of unfair customers on staff
Benefits
Strategies
Transactional
Relational
Maintaining relationships
Use of tech
Crisis
Internal and external crisis
Managing
Success measures
Profit / sales / margin / market share / relative price / new product uptake / customer feedback
Brand / customer equity
Planning
Long term
Medium term
Short term
Cycles of innovation
Sustainable innovation
Leadership
V Managment
Identify
Result
Position
Process
Purpose
Person
Training leaders
Strategic leadership
Motivation
Why
What
How
Hierarchy of needs
Two factor theory of
Importance of cutural awareness
Gender issues
Politics
Stakeholder analysis - power V Interest matrix
Political astuteness