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Hardware Troubleshooting - Coggle Diagram
Hardware Troubleshooting
Troubleshooting tools
IT staff use some general troubleshooting tools. one of these is event veiwer. Whenever any computer system detects an eror, it will log the problem and as many details as it can collect in this bit of software - which is built into the operating system.
things this is useful for:
- info on the problm
whe the problem occured
seriousness
cause o the problem
event id number
user that was logged in at the time.
some other options for it staff to use for testing are:
- POST(Power On Self Test). this is run by BIOS on startup and will display some messages when the computer is first powered on.
- Beep Codes. motherboards will make a beep when the compuddy is powered on but if the motherboard makes 2+ beeps, ur in deep shit.
- ping tests. used to detect if a device is properly connected to the networmk as well as the internet.
- IPconfig. used to check the IP address of a copmpuddy. can be used to chnge the IP address.
Indentifying Faults
Faults arise in all computer systems. The more complex they are, the more likely a fualt is to occur.
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When identifying the fault, the IT team will use a fault recording system.
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Identifying faults help build up a bigger picture of often occurring problems that arise and the reliability of the computer system