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TechOps Work - Coggle Diagram
TechOps Work
Compliance
PCI DSS
ISO 27001
Compliance analysis
Change Enablement
Change control
Change notifications
Outage notifications
Support (Freshdesk, Asana & Jira)
Cloud Support
1st line 20min SLA
2nd line technical cloud action
3rd line escalation (issues that need Cloud Engineer)
Desktop Support
1st/2nd line escalation to resolve
Office infrastructure support
1st line 20min SLA
PBX management (Euphoria)
Application Support
Production
1st line 20min SLA
2nd line escalation to resolve
3rd line escalation to resolve
Bugs
Incident management
Test
1st line 20min SLA
1st/2nd line escalation to resolve
3rd line escalation to resolve
Assistance with customer priority testing
Implementation (Asana)
Project implementation support (3rd line)
Cloud implementation work (Cloud Engineer/DevOps)
ops-internal-projects (Asana)
Projects internal to TechOps
OPSP (Asana)
Q1-Q4 Goals