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Quality Standards/Qualifications - Coggle Diagram
Quality Standards/Qualifications
MBNQA
EST in 1987 by U.S. Congress
An award designed to bring recognition to U.S. companies that have successfully implemented quality management systems
Businesses are checked annually in six categories
Manufacturing
Service Company
Small Business
Education
Healthcare
Non-profit
MBNQA is the nation's highest presidential honor for performance excellence
Malcolm Baldrige National Quality Award
MBNQA are judged by an independent board of examiners in seven categorites
Leadership
Strategy
Customers
Measurement
Workforce
Operations
Results
Reference:
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
ISO 9000
Resource:
https://asq.org/quality-resources/iso-9000
Set of international standards on quality management and quality assurance developed to help companies maintain an efficient quality system
The ISO 9000 family contains these standards ^^^
ISO 9001:2015: Quality Management Systems - Requirements
ISO 9000:2015: Quality Management Systems - Fundamentals and Vocabulary (definitions)
ISO 9004:2018: Quality Management - Quality of an Organization - Guidance to Achieve Sustained Success (continuous improvement)
ISO 19011:2018: Guidelines for Auditing Management Systems
Can be applied to organizations of any size
considered to be a first step or the base level of a quality system.
The ISO 9000 family of standards also contains an individual standard named ISO 9000
ISO 9000 lays out the fundamentals and vocabulary for quality management systems (QMS)
Six Sigma
tools that will Improve the business process of an organization
The term "Six Sigma quality" is used to describe a process as being well controlled
Six Sigma expert uses qualitative and quantitative techniques or tools
Tools:
Statistical process control (SPC)
Control charts
Failure mode and effects analysis (FMEA)
Process mapping
Reference:
https://asq.org/quality-resources/six-sigma
TQM
Total Quality Management
TQM is a managerial approach to long-term success through customer satisfaction
Involves all employees in continuous improvement
Takes ideas/suggestions from outside sources and implements them internally to deliver quality products to customers
Includes strategic planning to carry out an organization’s vision, mission, and goals
COMMUNICATION IS KEY
Reference:
https://asq.org/quality-resources/total-quality-management
TQM requires a continuous involvement to improve and be more competitive
Uses fact-based decision making from data collected and analyzed within the company