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CX Learning Goals - Coggle Diagram
CX Learning Goals
Program Owner / Manager
Communication
Results / updates
x
Promote program
Program rollout / Introduction
Training
CLF
Soft Skills
Navigating Medallia
Train the Trainer
Program Best Practices
Reporting
Inner Loop
Survey
Outer Loop
Metrics / KPIs
Support Business Requirements
Monitor Program Health
Best practices
In-system components
Concepts
Sample Design
Business Goals / Objectives
Alignment
Link to program objectives
Program focus areas
Analytics
Insights from Medallia
Quantifying Impact
A/B Testing
CX Training
Signal to Action
CX Maturity
Intergrations
CX Practitioner
Improve Customer Experience
Outer Loop Design
Journey Mapping
Look for Trends
xx
Develop Insights
Insights from Medallia
Quantifying Impact
Financial Linkage
CX Training
Signals to Action
CX Maturity
CX Admin
Intergrations
Sampling
Enhancements to program
Program Health
What would I call you???
Change Management
Governance
Maturity Assessment