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BUSINESS COMMUNICATION - Coggle Diagram

- - - - Issuer (who issues a message)
      - Message (what is communicated)
      - Channel (where the message is communicated)
      - Code (signs used to communicate the message)
  - - - The receiver understands what the sender meant.
      - The receiver responds to the sender
- - - - The information is temporary.
      - It can be short or long.
      - Avoid using doubtful words
        interpretation.
      - It may or may not have lines
- - - - Answer all calls before the third ring
      - When answering the phone, please be warm and enthusiastic.
      - When answering the phone, politely say hello and identify yourself to
        yourself and your organization.
      - Express yourself clearly, maintain a moderate volume of
        voice, and speak slowly and clearly.
  - - - Eye contact with the audience denotes authority.
      - Hands are an extremely important source of expression
        
        We should not do with our hands:
        
        Point out the audience.
        
        Twist or rub them
        
        Scratching any part of the body
- - - - start the message with the name of the person to whom you are writing
      - Si está contestando a un mensaje de otra persona, puede incluir, si quiere,
        algunos pasajes del mensaje original.
      - Never forget that the person you are going to
        addressed the message
      - End the message with your name
    - - A chat is a group of people talking.
      - recomendaciones al catear:
        
        First of all maintain respect with people
        
        No utilizar mayúsculas por norma.
        
        No inundar el canal.
        
        Use Smileys: