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CAUSE - Coggle Diagram
CAUSE
RESTAURANT
the quality of food
give them feedback
wrong items
2 options: + change to the correct item or refund, reimburse
virtual ads
clear and full description about food and beverage
insufficient food & drinks
call the restaurant to make a compensation
the shipper need to confirm the quantity
miss customer's notes
change immediately others
give the coupon
shipper need to recheck clearly also
SHIPPER
inappropriate attitude
training session plus bonus and penalty regulations
late delivery
train them how to solve the situation. E.g: apologise
Grab's uniform
training session abt the importance n how professsional affect customers' mind
careless shipping
apologise + coupon
SEXUAL HARASSMENT
NEGOTIATION AND DISMISS
GRAB COMPANY
conflict between customers & shippers/restaurants
have the meeting with both of them/ add more condition + term to prevent it problem
unequal
do more the CSR program for employee to satisfy customers
app display
continue to develop and create new feature
collect customer feedback to change the display
lack of discount/ vouchers/coupon
do more makerting program
customer service
late responses
Training program for employee
not solve the prob
directly change to other employee