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Grabfood's complaints 4-1 - Coggle Diagram
Grabfood's complaints
Customers
Ditching orders
Policies
Terminated account
Reduce the chance of getting a driver
Penalties
Location
Driver can't find location
Optimization with Maps
attitude
More support for drivers
Shippers/drivers
Late delivery
Restaurant timing
Refer to restaurant
Tracking on orders for driver to pick up
Traffic
Maps' route selections
System optimization
Non-suitable driver
Too far from pick-up point
System optimization
Recruit more drivers within the designated operation area
Historically unfamiliar with the area
Maps problems
Systems optimization
Damaged food
Restaurant handling
Better packaging
Driver's handling
Better delivery equipment
Attitude
Training
Stricter progress of training
More enforcement
Incentives
Operators
System's fault
not registering payment
Wrong time estimation
Solution : Upgrade system
Hire professional coders/ IT
Human error
Wrong order
Systems
Drivers
Forgot order
Driver's problem
Wrong quantity of order
Driver's fault
Solution: Create policies that punishes those who make mistake
Check which complaint is made to which operators to identify who is making problem and rectify the problems
restaurants
Quality
Not fresh
Inventory management
Business strategy
Food origin
Sourcing plan
Poisonous
Quality control optimization
packaging error
need people check
Re-training on packaging protocols
Quantity
Short on porpotion
Restaurant strategy
Balance of food elements
Strategy on better offers
Time
Order management
Invest in better POS (Point-of-service)
Hiring more staff
Staff shorting
shipper waiting areas
Optimization on dilivery routes
traffic jams
Route selection
Maps input optimization
