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Jira IT corp rebirth - Coggle Diagram
Jira IT corp rebirth
Service catalogue
Incident/request
New service catalog
Make mandatory field (ex :Resolution description )
Ticket workflow
Create group IT RUN and group IT build (Network,System,Security,Finance)
Define L1/L2 Validation on the request worjflow
Priorities
Revoir les mails de notifications (Mettre en place des template)
Changer le statut backlog par Non assigned backlog
Rajouter un statut waiting for user
Dashboard
Backlog trend by week
Backlog trend by month
Backlog trend by year
Backlog by group (IT support / IT Build)
Ticket resolved by group (IT support/ IT Build)
Resolution rate by group
Backlog by age & by person(+3days)///(+1week)///(+1month)
Resolution rate by category
Backlog treatement
Automize the 3 strikes rule
Create a status for ticket pending for feedback
Backlog management by slack (Slack2jira project)
Create a new status for tickets pending for information or tests from the user
3 strikes templates too long (Max 3 sentences)
