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WHY CAN'T TSC INCREASE THEIR CUSTOMER ACQUISITION BY 50% IN 18 MONTHS?…
WHY CAN'T TSC INCREASE THEIR CUSTOMER ACQUISITION BY 50% IN 18 MONTHS?
not retaining customers
pricing model is confronting
monthly billing model
customers don't see the benefit of TSC in the short term
benefits is not visible immediately
Metropolitan focus
not attracting new customers
not catering to customers
Only English for Telehealth
Poor digital platforms
Lack of accessibility
Unclear service offerings
Poor Digital platforms
Poor social media
Confusing website
info overload
difficult to navigate
lack of interactivity
lack of data regarding process
Little guidance for ESL families
Lack of clear customer journey
NDIS process unclear
customer perception is a barrier
Grieving parents
Stigma (more relevant in some communities than others)
Parents only perspective of development is children without hearing loss
referrals are lacking
Lack of networking and connections
Over Reliance on referrals from Hearing Australia
Poor Relationships with key stakeholders/referees
Lack of relationship management
Poor Reputation
Competition
Similar service offering
Poor brand recognition
Poor understanding of competition and understanding of market position