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Paper 3 Research - Coggle Diagram
Paper 3 Research
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Key Terminology
Interoperability: The capability of 2 or more computer systems to share data and resources even if they are from different manufacturers
Software as a Service (SaaS): A form of cloud computing where a firm subscribes to a third party software and receives a service that is delivered online
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Independent Research
Self-serving kiosk may implement facial recognition systems to provide faster service and provide more choices in order to boost customer experience and loyalty.
However, some customers may want to opt out of using the system as they feel a breach of privacy as their face is stored on a database where there is no guarantee of any breaches from unauthorised users
Lots of many benefits that come loyalty card programs in terms of special offers/discounts and perks which allows customers to regularly come which can boost profits for firms
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