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Making Conflict Management a Strategic Advantage - Coggle Diagram
Making Conflict Management a
Strategic Advantage
MEASURING CONFLICT
The most useful measures seem to be those that reduce defensiveness by recognizing that
each of the conflict-handling modes is appropriate for certain kinds of conflict situations
Introducing the Conflict-Handling Modes
The conflict-handling modes
Avoiding
Accommodating
Collaborating
Compromising
Competing
CONFLICT MANAGEMENT SKILLS
Implementing a Mode Effectively
Implementing the conflict-handling mode you have
chosen.
Reducing the Costs of a Mode
Involves reducing the costs, or negative consequences, of the mode you have
chosen.
Choosing the Right Conflict Mode
The ability to select the conflict mode that will be most productive for a given situation.
Defining Conflict
Conflict is the condition in which people’s concerns
appear to be incompatible.
