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INDIAN RAILWAY, Train Class, Journey Touchpoints - Coggle Diagram

- - - - Form fill-up
        
        Queue Formation
- - - - Primary
        
        Travel
        
        AC Tier
        
        1st Class
        
        2 Tier
        
        3 Tier
        
        Chair Car
        
        AC
        
        Non-AC
        
        Second Sitting
        
        Sleeper
        
        genral/ unreserved
        
        department for different categories like ladies, handicap
      - Onboard Services
        
        LInens
        
        Comfort
        
        Sanitation
        
        Food & Sancks
        
        Safety
        
        Hassle-free Ticketing
      - Platform Services
        
        Luggage Sanitization
        
        Waiting room
        
        Drinking Water Stalls
        
        Platform Vendors
        
        charging boards
        
        rest room
        
        passenger helpline service
  - - - Age group
        
        0-4 (no fare)
        
        18+
        
        Senior citizens (concession upto 50%) male 60 yrs, female 58 yrs
        
        5-11 (half/full fare)
      - Gender based
      - Travel purpose
        
        Short/daily travels
        
        Long distances/tourism/visit
      - Specially Abled
- - - - Digital
      - Manual
    - - Waiting Rooms
        
        General
        
        First Class
        
        Sleeper & Second class
        
        Private
      - Cloak Rooms
      - Dormitories
      - Employ Cells
      - Control Rooms
      - Luggage Storage Rooms
      - Retailers
  - - - compartments
        
        Washrooms
        
        Berths
        
        Electrical Equipements
        
        Centralised AC
        
        Overhead luggage racks
        
        stands for eating, reading
        
        doors, windows, emergency windows
- - - - Stalls
      - Vendors
        
        purchases done with cash or card
        
        Food
        
        Snacks
        
        Water
        
        Water bottles
        
        Beverages
        
        Books / Magazines
- - - - Normal Booking
        
        Ladies
        
        Senior Citizen/Lower Berth
        
        DIvyang
        
        General
      - Tatkal Booking
      - Premium Tatkal
    - - Types of Forms
        
        General Booking
        
        Tatkal Booking
  - - - IRCTC Rail Connect
      - RailYatra
      - NTES (CRIS)
      - Yatra
    - - Ixigo Trains
      - Locate My Train
      - Goibibo
      - MakeMyTrip
      - ConfirmTkt
      - Where is my Train
  - - - Arrival Time and Station
      - Dep Time and Station
    - - RAC (Reservation Against Cancellation - half/full berth)
      - WL (Waiting List
      - CNF (Confirmed)
      - GNWL (General Waiting List)
      - PQWL (Pooled Quota Waiting List)
      - RLWL (Remote Location Waiting List)
      - TQWL (Tatkal Waiting List Tickets)
- - - - general
      - reserve coach
  - - - AC 3 tier
        
        Comfort
        
        Hygiene
        
        Safety
      - AC 2 tier
      - AC 1 tier