INDIAN RAILWAY

Travel Class (Train)

Passenger Interactions

Travel Class

Rail Infrastructure

Ticketing

Station Categories

Boarding

Departure

Reserved class

Unreserved Class

Objectives

Primary

Secondary

Passenger Services

Freight Services

Primary

Travel

AC Tier

Chair Car

1st Class

AC

Non-AC

2 Tier

3 Tier

Second Sitting

Onboard Services

Sleeper

LInens

Comfort

Sanitation

Food & Sancks

Safety

Hassle-free Ticketing

Vision

Nation-wise Growth

Platform Services

Safe Travel

Efficient working

Affordability

Consumer-focus

Luggage Sanitization

Environmentally Sustainable

Inclusive development, both geographically and socially

Strengthening national integration

Large-scale generation of productive employment

Environmental sustainability

Connecting Regions, Communities

Tourism

Pilgrimage

Job Opportunities

Waiting room

Drinking Water Stalls

Platform Vendors

Railway Infrastructure

Outside

Trains

Railway lines

Buildings (Departments)

Equipment

Sanitization Cell

Engine

Coaches

compartments

Washrooms

Berths

Electrical Equipements

Centralised AC

Passenger Types

Citizens of India

Age group

0-4 (no fare)

18+

Senior citizens (concession upto 50%) male 60 yrs, female 58 yrs

5-11 (half/full fare)

Gender based

Travel purpose

Short/daily travels

Long distances/tourism/visit

Specially Abled

Global travellers

Climbing up the Stairs

Baggage

Kids

Overhead luggage racks

Platforms

Displays

Digital

Manual

Utility Rooms

Waiting Rooms

Cloak Rooms

Dormitories

Employ Cells

Control Rooms

Luggage Storage Rooms

Retailers

General

First Class

Sleeper & Second class

Private

Offline Booking

Washrooms

Electrical Equipments

Berth

Tables

Chain

Middle Berth handling

emergency windows

Baggage

click to edit

Online Booking

Form fill-up

Queue Formation

charging boards

rest room

passenger helpline service

genral/ unreserved

department for different categories like ladies, handicap

reserved passenger (reservation based) like railways staff, govt. employee, officers, leader

prevent from economical hazards

residential benefits

accessibility for all class people

stands for eating, reading

doors, windows, emergency windows

safety

alarms

emergency windows

chain for emergency break

toll free no. (for any complain)

grp (govt.railway police)

time saving

special train

holders

two types of window cover (glass, opaque)

Journey Touchpoints

Ticketing

Entering The Platform

Boarding

Journey

Departure

Arrival
(to the destination)

Exit

Getting the ticket confirmed

Ticketing centres (PRS)

Online Ticketing

Carrying luggage

Through Agents

Ticketing Centers in Station

IRCTC Apps

3rd Party Applications

Display of Train Information

Display of the Coach number

Display of seat Number on the train

Listening to anouncements

Ticket Lines/ Booths

Stations/Tables to fill Ticket Booking Form

Siren of the Train

Waiting Area

Crossing platforms

Announcements

Form Collection Area

Taking stairs

Walking long distances

Normal Booking

Tatkal Booking

Ladies

Luggage Management

Crossing over the Bridge

Purchasing platform ticket

Waiting to be received

Cab Drivers

Relatives

Escalator

Finding a public Transport

Ticket Information

Finding the exit point

Train Infra while boarding

Scanning the luggage

Passing the security check

Ticket List

Senior Citizen/Lower Berth

DIvyang

Premium Tatkal

Inquiry counter

Enquiry Counter

Interior of the Coach

Train Class

3AC

2AC

2S

CC

1AC

SL

General

Seats

Electricity

Putting luggage into the scanning machine

Mirror

.

.

Windows

Water bottle and magazine pockets

.

.

Taking Luggage out of the machine

click to edit

Through stairs

Through straight paths

Through lifts

.

.

Lifts

Through escalators

click to edit

Train Timings

List of Passenger (Age, Gender, Berth, Seat No)

PNR

Train Number and Name

Type of Ticket

RAC (Reservation Against Cancellation - half/full berth)

WL (Waiting List

CNF (Confirmed)

GNWL (General Waiting List)

AC

Non- Ac (sleeper coach)

PQWL (Pooled Quota Waiting List)

RLWL (Remote Location Waiting List)

Comfort

TQWL (Tatkal Waiting List Tickets)

Verification of ticket and Passenger

Pantry

Sanitation

Linen Management

Safety

Waiting for train

Purchasing at platform

Stalls

Vendors

purchases done with cash or card

Interacting with other passengers

Sitting on bench at train station

Food

Snacks

Water

Beverages

Books / Magazines

Water bottles

General coach

chair car

image

Ramps

Water dispenser

Infrastucture

Arrival Time and Station

Dep Time and Station

Bridge connecting platforms

Escalator

Stairs

Types of Forms

Entry / exit points

General Booking

Tatkal Booking

Security check

Dispensers

Ixigo Trains

Locate My Train

                          journey

non A.C

sleeper

general

A.C

chair car

sleeper

AC 3 tier

AC 2 tier

AC 1 tier

Goibibo

MakeMyTrip

IRCTC Rail Connect

RailYatra

ConfirmTkt

Where is my Train

NTES (CRIS)

Yatra

general

reserve coach

Comfort

Hygiene

Safety

Searching For Hotel Accomodation

Restaurant

Train number

Train name

Stairs while boarding