LGBTQ is an acronym for lesbian, gay, bisexual, transgender and queer or questioning. These terms are used to describe a person’s sexual orientation or gender identity. Casa Ruby provides housing and shelter services, health services, social services and programs catering to the LGBTQ+ community. This organization, which is run and led by transgender women of color, is located a few blocks up from SPK.
How do we identify/address discrimination and microagressions with customers? With colleagues? How do we report it?
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How do we de-escalate/manage situations of discrimination and harassment among customers? How do we report it?
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