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The importance of quality - Coggle Diagram
The importance of quality
Quality issues
Grow bigger
Try to reduce to minimum
Negative relationships
Achieving quality
Looking for improvements not errors
Personal responsibility
Everyone's responsibility
Internal are treated as external
Cost of quality
Prevention costs
Internal costs of defects
Aim for perfection
External costs of defects
Quality assurance
Meets customer expectations
Proactive approach
Quality control
Technical and service requirements
Reactive approach
Quality systems
Costly and requires expertise
Using external systems is cheaper