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Administrator, Engineer, Customer - Coggle Diagram
Administrator
Login
Add Customers
Upload Devices and Customers
Setup Engineers, Upload
Welcome SMS to engineer
Machine to Engineer Mapping
List All Devices
Generate QR Code
Download QR Codes
Email QR Codes
Engineer
Phone no login & OTP
scan QR Code
Add Machine Details
Add Machine Location
Verify AMC Details & Customer Details
Verify SMS/Confirmation recd at customer
Customer
Scan QR Code
Report an Issue(Break Down)
Allow Location
Upload Image(Optional)
:check: Location?
Submit Request
Information to Engineer :star:
Information to ASM :star:
Ticket information into SAP, in case API available.
If Location is not the same, capture location
Performa Invoice
Generate or use PI from backend system
Send PI to customer, Engg, ASM
feedback
feedback form filled
send feedback form to ASM