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BLOCK 3 - Building Long Term Success, image, image, image, image, image,…
BLOCK 3 - Building Long Term Success
Innovation
Business incubators
Start up accelerators
Time: Short, medium or long term
The cycles of innovation
Value
Change management
Improving performance
Politics
Political astuteness (Hartley & Fletchers frameworks)
Reading people and situations
Interpersonal skills
Building alignment and alliances
Personal skills
Strategic direction and scanning
Stakeholder analysis (power v interest matrix)
Corporate social activism
Employee voice
Power matrix
Employee/Employer relations
Value players
Employment relations
Goals and aims
Employee voice
Empowerment
Employee inclusion / employee participation
Leadership v management
Motivation
Maslows Hierachy of needs
Quality Control
Scatter diagram
Pareto chart
Control chart
Checklist
Histogram
Cause and effect diagram
Continuous improvement
Quality control and quality assurance
Operational risk
Hazards
Impact
Likelihood
Management
Risk mitigation
Marketing
Relationship marketing
Internal marketing
Measuring success
External marketing
Brand promise
Crisis management
Measuring success
Financial
Financial reporting
Accrual accounting; historical cost;
deprival value and fair value
Creating value
Long term value
