Please enable JavaScript.

Coggle requires JavaScript to display documents.

NUM Leadership, if errors caused by overload/overstress - Coggle Diagram

- - - - positive ward culture
        
        collaborative culture
        
        Encourages collaboration and communication among nursing staff
        
        Demonstrating employee advocacy
        
        Practice two-way communication with nurse staff
        
        safety culture
        
        Develop nurses' positive safety attitudes through frequent inspiration
        
        Clarify required and expected safety-related behaviours and goals
        
        Monitor, review and reflect on nurses' safety-related behaviours
      - physical environment
        
        make sure working devices are sufficient and accessible to nurses (e.g.: computers, crash cart etc.)
    - - provide educational & training support as staff's needs to promote their professional growth (Best, 2020).
      - help nurses to set their professional development plan and objectives according to their individual weakness and strength (Collins et al., 2020)
    - - Allocate reasonable workload and tasks according to nurses' readiness (e.g. ability, willingness) (Hersey et al., 2013)
      - Concern with nurses' work stress level (Hofmeyer et al., 2020)
      - Provide timely physical/psychological/mental support if nurses are over-stressed (Skakon, 2010)
  - - - Inspire nurses by articulating an optimistic and achievable vision of their career future (Gardner, 2010).
      - NUM acts as a clinical role model for nurses to emulate (Doody & Doody, 2012).
      - Set reward system to motivate staff who demonstrate excellence and outstanding work (Richards, 2020)
    - - debrief with staff for self-evaluation and & reflection
      - collect feedback from patients
- - - - Encourage near misses and adverse events reporting
        
        Eliminate blame culture
        
        Emphasize the importance of analyse the root cause
        
        Avoid use transactional leadership to punish nurses
        
        nurse managers act as a model to use reporting system when making errors (Barkhordari-Sharifabad & Mirjalili, 2020)
      - Open disclosure to patients and their family and carers (Byrth & Aromataris, 2014)
      - Prevent adverse events from reoccurring
        
        Organize an open and blame-free discussion to analyze the reason/triggers/factors (Liukka et al., 2018)
        
        if the staff lack relevant knowledge or skills
        
        if policy-based errors occur
    - - Establish and update relevant policy/protocal/ guideline to regulate nursing staff's practice
      - provide up-to-date training and education resources for nursing staff
      - Oversee nurses' clinical practice
      - encourage evidence-based practice and critical thinking among nurses
- - - - Emotional intelligence
      - critical thinking