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SaaS Management Certification Standard - Coggle Diagram
SaaS Management Certification Standard
Core Requirements
Discovery
API
SSO
Integration with one or more stakeholder source (Finance, HR, Procurement)
Inventory/Normalise
Combine multiple data sources (normalise)
Gather usage data
Trending/Timeline
Method to store entitlements
Optimisation
Renewals Calendar
Categorisation of applications
Identification of overlapping services
Identification of unused subscriptions
Reporting
Customisable Reporting
Role-based reporting (e.g. provide reports to stakeholders securely)
KPI & Metric tracking (trending)
Departmental SaaS management
Spend allocation
Per department renewals calendar
Per department usage analysis
Risk Management
Regulatory compliance status
Privacy Monitoring
SafeHarbor Status
Options
Automation
Onboarding/Offboarding
Enterprise App Store
Employee Experience
Adoption Tracking
Application NPS
Solution discovery (what are peers using?)
P-Card tracking (employee empowerment)
Risk Management
Data Loss Prevention
Data Retention Policies
Suspicious use alerts
Integration with Risk Management toolsets/policy engines
Managed Services
Application/Solution Onboarding Support
Vendor Management
Optimisation as a Service