Measuring Result

Measuring Results: Overview :

Performance Standards : Performance standards are yardsticks used by raters to evaluate how well employees have achieved their objectives.

Within each area, what are the expected objectives?

What yardsticks (performance standards) are used to evaluate how well an employee achieves each objective?

What are the different areas in which an employee is expected to focus his or her efforts (key accountabilities)?

Objectives

Accountabilities

Accountabilities are broad areas of a job for which an employee is responsible : for producing results.

Determining Accountabilities

If the accountability were performed inadequately, would there be a significant impact on the work unit’s mission?

Could inadequate performance of the accountability contribute to a serious consequence

What percentage of an employee’s time is spent performing each accountability?

Objectives are statements of important and measurable outcomes that, when accomplished, will help ensure success for an employee’s accountability.

The purpose of establishing objectives is to identify a limited number of highly important results that, when achieved, will have a dramatic impact on the overall success of the organization.

Ten Characteristics of Good Objectives:

1.Specific and Clear

2.Challenging

3.Agreed Upon (between the manager and the employee). Employees should participate in setting objectives.

4.Significant (important to the organization).

5.Prioritized

  1. Bound by Time (establish deadlines and mileposts)
  1. Achievable – Employees should have sufficient skills and training to achieve them.
  1. Fully Communicated

9.Flexible – can be changed if the organization’s environment changes.

  1. Limited in Number

Determining Performance Standards

Standards refer to various aspects of performance objectives, such as:

Quantity
•How much, how many, how often, and at what cost?

Time
•Due dates, schedule, cycle times, and how quickly?

Quality
•How well an objective has been achieved

Standards Must Include

The desired result

A due date

Some type of indicator:

Quality and/or

Quantity

Six Characteristics of Good Performance Standards

Practical to Measure

Concrete, Specific, and Measurable

Meaningful – Good standards are about what is important and relevant to the purpose of the job.

Realistic and Achievable

Reviewed Regularly

Related to the Position – Based on the job’s key elements and tasks.