Measuring Result
Measuring Results: Overview :
Performance Standards : Performance standards are yardsticks used by raters to evaluate how well employees have achieved their objectives.
Within each area, what are the expected objectives?
What yardsticks (performance standards) are used to evaluate how well an employee achieves each objective?
What are the different areas in which an employee is expected to focus his or her efforts (key accountabilities)?
Objectives
Accountabilities
Accountabilities are broad areas of a job for which an employee is responsible : for producing results.
Determining Accountabilities
If the accountability were performed inadequately, would there be a significant impact on the work unit’s mission?
Could inadequate performance of the accountability contribute to a serious consequence
What percentage of an employee’s time is spent performing each accountability?
Objectives are statements of important and measurable outcomes that, when accomplished, will help ensure success for an employee’s accountability.
The purpose of establishing objectives is to identify a limited number of highly important results that, when achieved, will have a dramatic impact on the overall success of the organization.
Ten Characteristics of Good Objectives:
1.Specific and Clear
2.Challenging
3.Agreed Upon (between the manager and the employee). Employees should participate in setting objectives.
4.Significant (important to the organization).
5.Prioritized
- Bound by Time (establish deadlines and mileposts)
- Achievable – Employees should have sufficient skills and training to achieve them.
- Fully Communicated
9.Flexible – can be changed if the organization’s environment changes.
- Limited in Number
Determining Performance Standards
Standards refer to various aspects of performance objectives, such as:
Quantity
•How much, how many, how often, and at what cost?
Time
•Due dates, schedule, cycle times, and how quickly?
Quality
•How well an objective has been achieved
Standards Must Include
The desired result
A due date
Some type of indicator:
Quality and/or
Quantity
Six Characteristics of Good Performance Standards
Practical to Measure
Concrete, Specific, and Measurable
Meaningful – Good standards are about what is important and relevant to the purpose of the job.
Realistic and Achievable
Reviewed Regularly
Related to the Position – Based on the job’s key elements and tasks.