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Care & Support Planning - Whole system approach, ≈ - Coggle Diagram
Care & Support Planning - Whole system approach
Leadership:
How do we ensure that the behaviours & actions of our leaders send the message that this is really IMPORTANT? and WHY
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...Role Modelling
...Role clarity
cascade...COO->MDs->RMs->SLs->SWs
PWS leading the process ....this is how it feels for me to have the support
Reward & Recognition
: How do we ensure that good practice & behaviour is recognised and encouraged? How do we ensure there are consequences and improvement when there isn't?
...rewards & recognition
...consesqences & impact
performance improvement
talent pathways / career development
Capability:
How do we ensure that the key roles involved (RMs, SLs, & SWs) have the capability & confidence to do this well, consistently?
...skills, knowledge & behaviour required
capability assessment (how will we know?)
...learning solutions
ensuring they have the right tools that are accessible
Ongoing review and measurement processes
Motivation, Values & Beliefs:
How do we turn this from a chore (something we
have
to do) to a driver (something we
want
to do). How do we ensure that RMs, SLs, & SWs see the value in doing great support plans & want to do it well?
Understanding the WHY its not
Understanding the WIFM
Overcoming fears
Powerful stories of when it works well....and when it doesn't....
why its important and relevant and what's required in the different settings, esp. in their own home
Measuring meaningful impact for people support, families and wider communities. Including economic contribution
Technology & Ways of Working:
How do we ensure that we remove barriers and enable our Front-line colleagues to do this well and with ease?
Nourish
what are the gaps in the current learning solutions?
can the system force completion of some elements?
workflow?
leads you through
the reports & dashboards
what we measure we what gets focused on
Defensible record keeping
Best Practice:
How do we ensure that EVERYONE understands the CIC way of doing this, and what good looks like and how that is achieved? How should this be communicated?
...clear steps & guidance to follow for all roles involved
...the DOs and DONTs
...top tips & hints
Examples of risk assessments & support plans
Examples of poor ones
the uses and approaches in different settings - this is not just about Care Homes!
Consideration of external influences and what great looks like to regulators, commissioners and families
Compliance & Legal Requirement:
How do we ensure that everyone understands our responsibility & obligations?
How do our leaders understand their accountability and the personal impact on them.....the Registered Manager responded in Law
CQC Forums
contractual requirement for our commissioners
Brand reputation
Internal Registered Manager Forums
People We Support Participation:
How do we ensure they (or someone who can represent their views) are involved in shaping their support plan?
How we we get ongoing feedback - making sure its not a one time ask
Including advocacy
Recruitment:
How do we ensure that the right capabilities for Care & Support Planning & person centred care are part of our recruitment processes
Values based recruitment
Campaigns built to attract the right people
Focus on person supported and personalised matching
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