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phases in a BPM lifecycle - Coggle Diagram
phases in a BPM lifecycle
1) process identification
output: process architecture
phases:
1) designation
2) evaluation
2) process discovery
output: as-is process model
methods:
1) document analysis
2) observation
3) automatic discovery
4) interview
5) workshop
3) process analysis
output: insights of weakness & their impacts
quantitative methods:
1) flow analysis
2) queuing discovery
3) simulation
qualitative methods:
1) issue & impact analysis
2) root cause analysis
3) value-added analysis
4) process redesign
output: to-be process model
heuristic-based: start from existing process to achieve gradual improvement
1) customer
control relocation
contact reduction
integration
2) process operations
resequencing
knock-out
parallelism
exception
3) organization (structure)
case assignment
customer teams
case managers
centralisation
flexible assignment
split responsibility
4) organization (population)
extra resource
specialist-generalist
empower
5) information
control addition
buffering
6) technology
activity automation
integral technology
7) external environment
trusted party
outsourcing
interfacing
product-based: start from a blank sheet to radically improve process
steps:
1) scoping: process & performance targets
2) analysis: produce data model
3) design: performance objectives
4) evaluation: validate performance
5) process implementation
output: executable process model
steps:
1) complete process model
mapping
aggregate
2) identify automatic boundary
manual tasks
user tasks
automated tasks
3) review manual tasks: how to hook up to BPMS
4) automate/reconfigure IT system
5) specify execution property
variables
signals
messages
system binding
6) manage change
explain change
develop change management plan
train participants
monitor
6) process monitoring/control
output: conformance & performance insights
steps:
1) collect & analyse relevant data
2) identify bottlenecks, recurrent errors and deviations