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The world of DMC by Maite Audet - Coggle Diagram
The world of DMC by Maite Audet
DMC concept
Professional company providing extensive local knwledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics
Incoming travel agency offering all the ground services requierd for outgoing travel agencies dedicated to events and foreign companies in a particular destination
DMC's clients
Outgoing Foreign Travel Agencies
Companies based abroad
Multinationals with events department
Venue Finders
Small agency in charge of helping clients find the suitable city, venue, hotel and other ground services for your event
Ways of hiring DMC services
Foreign Companies
Local DMC
Suppliers
Suppliers
Foreign Outgoing TTAA
Suppliers
Venue Finders
Suppliers
Foreign Outgoing TTAA
Local DMC
Suppliers
Importance of speaking languages
English is compulsory
French and German are the second most important languages in MICE industry
English is not enough
What is expected from a DMC
Speaking perfectly the languages of the destination
Excellent connoisseur of the destination it offers
Promptness when putting together a proposal
The bigger and more update database, the better
Buying transport tickets is NOT EXPECTED
Exceptions: Domestic tckets in the destination. If we do it, we will charge a management fee
The profit margin of services provided
Hotels minimum 10% commission
Transportation, tours and official guides mark up of 20-25%
Activities, caterings, venues and entertainment mark up of 20%
Restaurants 15-25%
Management fee is included
First contact with clients: RFP
Document receiived from a client with their requirements and conditions for a possible future event. It is received by email
Restaurants and venues
Special events and creative programmes
Hotel recommendations
Meeting and conference management
Transportation management
Tours and activities, ides and coordination
Team building, networking and educational programmes
Finding enertainment and speakers
Meet and greet hospitality services
Room gifts
Audiovisuals
BUDGET AND DATES
Deadline to receive the RFP
Number of people
Marketing actions planned
Having representatives in key countries
Office needs
Business cards for each member of the team
USB sticks with info of the DMC
Proper updated website
Going to fairs to catch potential customers
Doing Inspection Visits
First real contact