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Training Project, Plan, Possible Implementations, Priority: Bulgaria,…
Training Project
1. Remote Training
2. Curriculum Unification
Plan
Audience: who?
New Hires
Internal Employees
Content: what?
what works?
what could be improved?
when
depends on training needs
parallel projects
How
Centralize LMS
Other questions according
need's analysis
Possible Implementations
Online Learning
Synchronous
: new hires
Asynchronous
: certifications
Blended Learning
: Videos/Job Aids + Webinars/vILT
Modularisation
Repository/Directory
Wiki-how
Priority: Bulgaria
Remote software
Zoom
Teams
Online Training Software (ReadyTech)
Adapt curriculum
Leverage existing material
affected by...
Procedures
Case studies
Customer service case studies
Games/Wagers case studies (videos)
Shadowing
Mnemonics to learn lists of teams
Online Assessments