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WEF-Digital Enterprise-2018 - Coggle Diagram
WEF-Digital Enterprise-2018
Digital Strategy
Today forward/future back
Digital departure: 1,000 points of digital light
Industry direction:
“Autonomous and electric” – what’s yours?
Company vision:
Your role in a digital future
Case study: Equinox and Peloton 10
Waves and stepping stones: Traditional plans start too late and are too static
( Digital Roadmap )
Case study: Kaiser Permanente
Case study: Vehicle manufacturer
Business model
Rediscovering the
raw customer need
unconstrained by the current model
Case study: Netflix
Case study: Walmart
Customer and channel engagement:
Digital technology makes excellence viral but mediocrity
short-lived
Products and services:
The raw customer need is permanent; a company’s products are temporary responses
Economic model:
Don’t layer a new economic model on top of a legacy business
Platform
As A Service/Subcription
Freemium
Operations:
Synchronize operations and the front end to achieve the vision for the business
operations can determine as soon as possible what new
capabilities
will be necessary and how they can be obtained
Customer engagement is essential, great product and services are mandatory, and an innovative economic model may be table stakes, but without operations all of that fails. Operations is the critical last mile in translating business strategy into reality.
Enablers
Capabilities that drive a transformation
Orchestration