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DISPUTES-comments, NEED TO LEARN MORE ABOUT RAISING DISPUTES - Coggle…
DISPUTES-comments
MAIN THING S TO REMEMBER -
Rewind any charges from
the incorrect COS
if you haven't already
As with any billing problem
if you're working on
both fuels,
do one at a time.
Review readings and Quarantine
or Mark as safe as
applicable. The quickest
way to do this
is in (Re)bill readings
Bill from the new COS read to the latest read
Inform the customer
WHEN NOT TO OPEN A DISPUTE
WHEN METER SERIAL NUMBER IS INCORRECT
WHEN THE DIFF B/W ACTUAL AND CoS READ IS WITHIN TOLERANCE
GAS--109cubic meter
ELEC---250 KWH
WHEN SSD WAS MORE THAN 12 MONTHS AGO
TO RAISE A DISPUTE WE NEED
THE READING WE WANT TO PROPOSE
2 BACKUP READINGS
RESPONSES
P-PROPOSAL
Y-AGREE TO THIS PROPOSAL
A-ALTERNATIVE READING
TY-PHONE AGREED
D/M-DISAGREED
R-REJECTED
U-UNACCEPTABLE
OMR VALIDATION PROCESS
SSD-5
SSD
SSD+5
ELEC DISPUTE---D300
GAS DISPUTE--SAR
NEED TO LEARN MORE ABOUT RAISING DISPUTES