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Asking Quality Questions - Coggle Diagram
Asking Quality Questions
Started career in support
Had to ask a lot of questions
Had to answer a lot of questions
Often couldn't see what user was doing
Detective / investigating
Empathising with customer who was struggling
Dealing with v difficult customer
Helped me in my testing career
Had to be confident in asking questions
Types of questions
Open - invitation to speak
Closed - short or yes/no answers
Clarifying questions
Probing questions
Probing questions
Questioning techniques
5 whys
5 W's and a H
Why is this important?
Questions can be the keys to unlock doors
They are an invitation
Questions can help us build bridges (/increase quality of relationships?)
Questions open up possibilities (increase quality of ideas?)
Questions can inspire action
Questions indicate curiosity
Someone taking the time to answer our questions is a gift
Questions can indicate safety
Questions can demonstrate vulnerability
Ted talk - dan moutlthop
Ask the obvious question
Empathy
Be unafraid
Be curious
Words matter
Be informed
Keep it simple - why ?
Be gracious
Whats that like for you ?
Steve Aguierre Ted talk
Girls aged 4 ask 390 questions a day - UK study
https://www.learnsomethingeveryday.co.uk/18-january-2019
QA as Question Askers
Questions related to how we assess quality
Questions related to what quality looks like
If quality is value to some person, who is that person?
Questions of the product
Questions of the team / each other
Questions of ourselves
Seems to be more uncomfortable asking questions - due to concerns about showing own weaknesses