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Service Operations Management, :<3: - Coggle Diagram
Service Operations Management
What is Service?
Definition of Service
Service Characteristics
Intangibility
Perishability
Fluctuation of Demand
Difficult to evaluate
Types of Services
Service for Mental Health
Service for Human
Information Service
Service for Things
Service Quality
Responsiveness
Reliability
Empathy
Assurance
Tangibles
Service Economy
Economic sectors
Business
Government
Economic contribution
GDP
Labor Force
Servicescapes
what you see
what you hear
Everything you feel
what you smell
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