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INTRO TO ENERGY, INTRO TO ENERGY MARKET, PRE REG., PRE REGIS, D0055, D0217…
INTRO TO ENERGY
ONBOARDING THE CX
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SUPPLIER DOESNT OWN THE METERS
,THEY LEND THEM
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INTRO TO ENERGY MARKET
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INTRO TO QUOTES &TARIFFS
TARIFF
In energy supply, it’s a product offering to customers quoting the price of the standing charge and unit rate. When a customer signs up, the offered tariff becomes their agreement with us.
Under Ofgem rules, if you switch 42-49 days before the end of your tariff your supplier cannot charge exit fees.
FIXED TARIFF
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If the customer does nothing, they will roll onto the latest standard variable tariff
VARIABLE TARIFF
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If there is a price increase, the customer will be informed 30 days before
QUOTE
An idea of what a customer’s consumption will cost them in a time period.
In a quote, we take the customer’s annual usage in kWh to estimate how much they use.
UNIT RATE
The cost for every kWh of energy the customer uses, usually shown in pence.
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STANDING CHARGES
The price paid by the customer for every day their supply point is connected to the electric or gas grid.
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