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PHONING - Coggle Diagram
PHONING
MAKING A PHONE CALL
GREET
Hello
Good morning
SAY OUR NAME
It's Rebecca
Rebecca speaking
This is Rebecca
SAY THE NAME OF THE COMPANY
From Trivago
EXPLAIN THE REASON FOR YOUR CALL
Can/could I speak to Mr/Mrs...?
Could you put me through extension 123, please?
i'd like to talk to Mr/Mrs...?
FINISH THE CALL
Thank you
Goodbye
Thenk you for your help
RECEIVING A PHONE CALL
GREET
Good morning
Hello.
SAY THE NAME OF THE COMPANY
Trivago
SAY OUR NAME
It's Rebecca
Rebecca speaking
This is Rebecca
OFFER OUR HELP
Can I help you?
How can I help you?
REPLY
I'm afraid he/she isn't in at the moment.
Sorry, he's just gone out.
Would you like to ring back later?
She's away for a few days.
Can I give her/him a message?
Can I take a message?
ASK THE CALLER TO HOLD
Hold the line, please.
Hold on, please.
One moment, please.
He/she'll be here in a moment.
Just a moment please.
The line's engaged.
Could you hold?
CONNECTING THE CALLER
I'll put you through to...
You're though.
Go ahead.