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Experience - Coggle Diagram
Experience
Pre-experience
Social context
Humanic clues
Word of mouth
Personal context
Expectations
Emotions
Physical context
Pictures
Movies
Actual experience
Social context
Humanic clues
Service quality
Emotions
Personal context
Peak experience
Memorable experience
Extended experience
Emotions
Physical context
Location
Service scape
Touch points
Architecture
Mechanic clues
Post experience
Personal context
Emotions
Expectations
Physical context
Mechanical clues
Customer journey
Social context
Service quality
Emotions
Cultural background