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Social Discovery, continual growth spurts, 25 orders behind, Seeing some…
Social Discovery
continual growth spurts
Incremental
Big leaps
25 orders behind
per day
but per week we are 1 day of orders behind
Seeing some areas for improvement
team in the philippines lacks the math to keep it going
750 users
Not yet fixed may go up
HUMAN PIECE
Throughput = pod factor instead of individual factor
Existing Business
10-25% overstaff
New Businesses
Better be overcapacity than lacking
Backlogs
6 weeks of training
we were able to shorten to 3 weeks
In the past
Excitement was there
There is some hesitation
Customer doesn't know what to do
Philippines and US and customers have a disconnect on the scope
Ambiguous
Training backlogs might happen
Technology Questions
On top of that working with the banks to fund for this growth
SUPPLY/DEMAND/SCOPE
Technology front end
Technology on the backend
But we are not there yet
Lack of OT
Overstaff