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BSHS Kiosk - Coggle Diagram
BSHS Kiosk
User Problems
User A
Amy
- Shy and does not like talking to people. Would like to avoid interaction with staff if possible
- Amy is a vegetarian and is disappointed when the cafe runs out of salad rolls. Would like to look at the menu options prior to ordering
User B
Gus
- Senior student who works in the cafe before school. Would like an online method of viewing orders as he dislikes how the cafe uses post it notes to keep track of orders as they sometimes fall down.
- Gus has a peanut allergy. He would like to be able to view food allergy information before ordering
User C
Mr. T
- Teacher who gets bored with having the same order all the time. Would like to browse through what’s on offer and would also like some help making a decision
- Mr T keeps track of his daily energy intake, so he would like to look at the nutritional values for the food items before ordering
Impacts
- Allows both time poor/shy customers to easily and quickly purchase items, increasing the sales and thus revenue for the school
- Allowing customers to customise their order, view allergy/nutritional options and check product availability increases overall customer satisfaction, leading to more business
- Making coffee more easy to purchase increases the consumption of caffeine, which studies have shown increases alertness and concentration. This would directly improve students performance at school.
- Online ordering apps make purchasing food easier, more convenient and faster, leading to more impulse purchases and thus more business
Client Problems
Competitors
Sushi Train Tap & Pickup
Strengths:
- Reward system for using app
- Simple and effective displaying of of menu items, their price and their image on the menu screen
- Consistent use of a theme throughout the screens
- Screens are not cluttered with useless information
- Contains the foods energy information (kJ)
Weaknesses:
- Hard to navigate the menu screen as there are many tabs
- Poor learnability as it uses unfamiliar icons for menu screen and other tabs
- Limited information regarding the nutritional/allergy information of the food
- Information crammed at the top of screen, leading to a large amount of empty unused white space
- Order screen also crammed, failing to make use of space
- Poor accessibility as text sizes are very small
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Uber Eats
Strengths:
- Good learnability as it uses familiar icons for the tabs
- Contains a "recommended" option which helps customers choose food items when they are struggling to make a decision
- Contains a vast menu
- Provides allergy/nutritional/energy information
- Allows customisation of orders
Weaknesses:
- Money hungry rewards system (need to spend a lot to receive benefits
- Requires a sign in to use the app, in addition to collecting delicate personal information such as phone numbers and addresses
- Hard to navigate as the home screen contains too many tabs
- Ineffective use of a white background with no borders/other contrasting colours
- Does not include product availability
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Requirements
Must allow customers to:
- Order food and drinks without interacting with staff
- Customise how the menu is displayed based on price and dietary requirements
- Customise drink orders by offering additional options
- Access a menu that is organised in a logical fashion
- See their order in a Cart screen and confirm their order (no payment details)
- Order a randomly selected combination of a food and drink items based on price brackets
- View summaries of previous orders through the use of unique order numbers
- Provide Feedback to the staff
Allow kitchen staff to:
- See incoming orders
- Mark an order as completed (removing it from the display)
It must also follow
- Be clear, consistent and comply with Government accessibility guidelines (Queensland Government 2017). This includes providing text alternatives for images, links are blue and underlined and using inclusive language (no idioms).
- Include appropriate attribution to images used and must comply with copyright law.
- The interface must meet user experience guidelines and should also adhere to the BSHS Visual Identity guidelines such as using specific RGB values for red and blue, specific fonts/sizing and specific image and logo placements.
- The Privacy Act 1988, allowing users to choose to be anonymous and notify users of the collection of their data.
- Australian accessibility standards such as unique and appropriate page titles and headings for each screen, clearly indicated fields, clear specific error messages, help instructions, appropriate contrast ratio between text and background (colour contrast) and a five-second time limit for all moving or flashing content
- Must use a fluid width approach with a maximum width for all content elements as per CUE (done through constraints)
- Must use text font "Verdana" as per CUE
- Links are blue and underlined as per CUE
- All images must have a text alternative except for decorative images as per CUE
- Must be consistent, allow feedback, allow users full control of their experience and get into action (of the apps function) as soon as possible as per Apples iOS guidelines.
Developer Problems
User Principles
- Large text size and well sized buttons ensuring all users are accounted for and users with poor vision/unsteady hands aren't disadvantaged (Usability, Accessibility)
- Interface must be catered and suited for an iPads large screen size, meaning buttons, images and text is positioned to effectively and naturally utilise the space available (Effectiveness)
- App must easy to navigate, meaning to reach a destination only a maximum of 2 clicks is needed. This ensures all age groups young or old are able to remember and effectively access and navigate the app (Accessibility)
- Consistent colour/theme all throughout app, very simplistic design with limited information on screen including only necessary images and buttons. Only key and familiar icons used. Full compliance to the Australian and Government accessibility standards, privacy act 1988, Apple guidelines, CUE and the BSHS visual identity guidelines (Learnability)
- Inclusive and easy to understand language for all ethnicities and ages, catering to the government requirements. This is achieved through the use of basic and common English words/phrases, avoiding idioms and slang (Usability, Accessibility)
- Use of standardised icons for home, setting, menu and wish list tabs, as per those seen in other apps. This is so users can feel familiar and comfortable with the navigation through the app. (Learnability)
- Easy to understand help instructions available to aid the user as they navigate the functionality of the app. Easy to understand by being direct, concise and using common words (avoiding idioms or slang) (Effectiveness)
- alternate text form for non decorative images as per the CUE, ensuring all users are aware of what's going on (accessibility)
- Allergy information provided on all items in order to maintain the health and safety of the users (Safety)
User Interface
Home
Offers two options: a customer mode and an admin mode
Customer mode: Swaps to the Menu screen and unlocks the history, favourite and setting tab.
Admin mode: Displays a table view with all the current orders, when staff click on an order (to mark it as complete) it removes the order from the list
Menu
- Launches a table view that shows all available menu items, including their image, description, category and price.
- search bar at the top to search for specific items
- Once you click on an item it will open up a more information tab about that item, displaying an image, description, category, price, allergy info, whether its halal/vegetarian and how much energy is contains (kj).
- In the more information tab there is a favourite and add to cart button (with an arrow on the cart). Favourite button will add the item to the favourite tab, and the add to cart button will add the item to the shopping cart
- There's a shopping cart button (without arrow on cart) in the menu screen at the top right to finalise order. The shopping cart screen will display all the items being ordered and a quantity of how many have been chosen, and will have a finalise order button at the bottom of the page.
- Once the finalise order button is clicked, the user is greeted with a "please wait" message and is provided a survey monkey link to leave feedback
- There will be filter options to sort the menu by price (ascending and descending) and dietary requirements (halal, vegetarian)
- There's a button to randomise an order (food + drink)
- Customise hot drinks with options including skim, soy, almond, coconut, zymil, caramel, hazelnut, vanilla and extra shot (coffee only)
Favourites
- Contains a recent orders and a favourites tab you can quickly swap between
- The recent orders tab shows a record of all orders made by that individual, displaying an order number, order name, order price, order date and order list
- The favourites tab shows all favourited food/drink items, displaying an image, description and the price. Clicking on an item here would take you to the "more information" screen for that food item
Settings
- Customise a name and last name (which will be shown with orders in the order history tab or admin tab)
- FAQ (frequently asked questions)
- Survey monkey link for feedback is here for convenience so users don't have to make an order to leave feedback
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