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QUALITY - Coggle Diagram
QUALITY
CERTIFICATION
Inspector
Certified Quality Inspector
Certified Quality Technician
Certified Calibration Technician
Engineering
Certified Reliability Engineer
Certified Quality Engineer
Certified Software Quality Engineer
Foundational quality
Certified Quality Process Analyst
Certified Quality Improvement Associate
six sigma
Certified Six Sigma Black Belt
Certified Six Sigma Green Belt
Certified Six Sigma Yellow Belt
Certified Master Black Belt
Management
Certified Supplier Quality Professional
Certified Manager of Quality/ Organizational Excellence
Auditing
Certified Medical Device Auditor
Certified Pharmaceutical GMP Professional
Certified Food Safety and Quality Auditor
Certified Quality Auditor
STANDARDS
(Williams, C., 2019, p. 403)
ISO 14000
a series of international standards for managing, monitoring, and minimizing an organization’s harmful effects on the environment
ISO 27000
a series of 12 international standards for managing and monitoring security techniques for information technology
ISO 9000
a series of five international standards, from ISO 9000 to ISO 9004, for achieving consistency in quality management and quality assurance in companies throughout the world
QUALITY AWARDS
The Malcolm Baldrige National Quality Award
Baldrige Criteria for Performance Excellence
(What is the Malcolm Baldrige National Quality Award (MBNQA)?, 2021, para. 2)
Measurement, analysis, and knowledge management
: How the organization uses data to support key processes and manage performance.
Workforce
: How the organization empowers and involves its workforce.
Customers
: How the organization builds and maintains strong, lasting relationships with customers.
Operations
: How the organization designs, manages, and improves key processes.
Strategy
: How the organization establishes and plans to implement strategic directions.
Results
: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance, and social responsibility, and how the organization compares to its competitors.
Leadership
: How upper management leads the organization, and how the organization leads within the community.
Three MBNQA awards given annually in six categories
(What is the Malcolm Baldrige National Quality Award (MBNQA)?, 2021, para. 1)
Small Business
Education
Service Company
Healthcare
Manufacturing
Non-profit