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octopus-energy, Estimated Annual Consumption (EAC) - Coggle Diagram
General Data Protection Regulation (GDPR)
Breaches
Fines
Damage to reputation
Who can we speak to?
Cannot speak to anyone who
ISN'T NAMED
on the account
Any named user (added with EIC)
Explicit permission from account holder needed to add someone
Permission from other account holders to remove someone
3 pieces of info
Account holder
Fraud?
Call coming from +266696687
Ask to confirm number registered to account
Yes?
No?
Birthday's are a no-no
Something strange?
Politely let customer know we'll call back on number on account
Mark call as suspicious
Raise with Data Protection Officer or Line Manager
Add note to account and pin
No number?
Politely let customer know we'll email the address on account
Deceased Customer
Single account user
Account holder home owner?
Yes
Someone still living there?
No
Yes
No
Joint account user
Mark customer as deceased
Change billing name to other user
Quotes & Tariffs
Tariff Types
Fixed Rate Tariffs
Variable Rate Tariffs
Annual Quantity (AQ)
EAC or AQ x Unit Rate + 365 Days x Standing Rate
Divide by 12
Monthly Quote
Bodies & Partners
Bodies
Ombudsman
Citizen's Advice
OFGEM
Partners
Data Collector (DC)
Meter Operator (MOP)
ECOES (MPAS)
XOSERVE (DES)
Disputes
Elec = D300
Gas = SAR
When not to?
SSD > 12 months ago
Meter serial number incorrect
Difference between actual and CoS within tolerance
How to raise?
At least 2 backup reads
Reading you want to propose
Through wrench icon next to MPAN/MPRN
Check Valid > Choose Response > Send Flow
Registration/Flows
Pre-Registration
D55
Registration Requested
D217
Registration Accepted
D155x2
MTDs Received
D149/D150
1 more item...
D71/D311
1 more item...
D67
Objection Received
D91
1 more item...
D93
1 more item...
D358
Withdrawal Requested
D360
1 more item...
D359
1 more item...
D57
Registration Rejected
Pre-Registration
CNF
Registration Requested
CFR/WOR
Registration Accepted
ONAGE
MTDs Received
MRI
1 more item...
TRF
1 more item...
Metering
Meter Types
Electricity
Traditional/Digital
Dial meters
Smart Meters
Multi Rate Meters
Economy 10 Meters
Gas
E6
G4
Semi-Concealed
MOP/MAP/MAM
Meter Operator (MOP)
Meter Asset Provider (Elec) (MAP)
Meter Asset Manager (Gas) (MAM)
Estimated Annual Consumption (EAC)
