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Chapter 7 - What is a Process? - Coggle Diagram
Chapter 7 - What is a Process?
a collection of tasks, steps or activities that are preformed, usually in a specific order, and result in an end product such as a tangible good or provision of a service.
multiple process work together to achieve organizational goals
4 Layers of Process Definition
The steps - every process is a series of steps: physical,, digital, or ideological
Processing Time - processes all take a certain amount of time and processing time can change with a variety of factors
Interdependencies - almost any process in a business will be dependent upon one or more other processes.
Resource and assignment - process requires resources such as power, people, cash, etc and someone in the organization to approve/pay for resources, project teams must understand sources involved, the cost of resources
Major Process Components - all components are related and can be extremely complex
Inputs - anything that enters a process or is required to enter a process to drive the creation of an output.
Outputs - the service or product that is used by the customer of the process. From L6S almost always more of a value to the process than input is.
Events - specific, predefined criteria or actions that cause a process to begin working.
Tasks - activities, at the heart of the process.
Decisions - closely related to tasks and can be tasks themselves.
Process Owner - can be people with power to approve changes.
Responsibilities defined by infrastructure of organization
Monitors process w/ one or more metrics
understands how process fits into overall business
ensures process is documented via SOP, current and accurate
ensures operators within process have the resources and training to complete their jobs.
Data
all processes generate some form a data
extremely valuable to 6S teams because it's often how they define whether a process is in control and successful
SIPOC
Use anytime you want to learn more about the process or how it's link to other processes
Benefits - most often used tool for understanding process components and process relevance
Infinitely scalable
usually requires presence of process owner and one or more subject matter expert (SME)
Creating SIPOC Diagram
Based on swim lanes - Suppliers, Inputs, Process, Outputs, and Customer
Set boundaries and name your process - a definition for where your process or responsibility begins and ends
Complete Swim Lanes - best practices usually have teams enter data in the following order: Process, Outputs, Customer, Inputs, Supplies
Validate Information - invite other SMEs or the process owner to review diagram briefly and provide feedback