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Technical Support - AI Transport and Security for Vulnerable People in…
Technical Support - AI Transport and Security for Vulnerable People in Rural Areas
Troubleshooting
Define the problem
Gather detailed information
Implement the plan
Consider probable cause for the failure
Test equipment
Devise a plan to solve the problem
Verify full system functionality
Maintenance
Computer Maintenance
Run an antivirus scan
Run anti-spyware/malware scan
Disk and Application/Software Cleanup
Update software
Check file backup plan
Document maintenance
Other equipment
List all equipment
Categorise equipment
Check if system is fully functional
Identify failure mode
Determine tasks needed to be done
Perform checks on other parts of the equipment
Record maintenance
Testing new equipment
Visual Inspections
Insulation resistance test
Earth continuity test
Polarity test
Earth leakage test
Tag
Record testing
Customer Interaction
Asking the user to explain the problem
Recommend track of actions to customer
Explain the process
Document
Determine possible solutions