Managerial decision making

It is important to recognize the decision-making of managers, since the efficient work of employees, shareholders, etc. depends on it.


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There may be adverse outcomes as a result of these decisions, such as:

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Increased expenses if there are too many workers or too many supplies image

Frustration among employees, reduced morale, and increased turnover image

One quality of an effective leader is the ability to determine when to delay a decision and gather more information, and when to make a decision with the information available. image

Bad publicity, badmouthing customers, and government fines are possible image

Group decision making
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Advantages of Group Decisions

incorporate different perspectives and ideas image

Disadvantages

Some groups stagnate from conflict, groupthink occurs when members choose not to express their concerns or objections because they prefer to keep the peace and not upset or antagonize others image

Techniques for Making Better Programmed Decisions maker selects the first acceptable solution
Techniques for Making Better Nonprogrammed Decisions For situations in which the quality of the decisionexperience

Two routes for decision-making:

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Reflective: Is logical, analytical, deliberate and methodical.

Reactive (reflexive): Is quick, impulsive, and intuitive. This relying on emotions or habits.

Neuropsychology says that the brain only uses one system at a time to process information.

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Programmed and Nonprogrammed Decisions

Programmed Decisions

Nonprogrammed Decisions

Are those that are repeated over time and for which a set of rules can be developed to guide the process

These decisions can be simple or quite complex

For programmed decisions, managers often develop heuristics, or mental shortcuts, to help reach a decision.

Programmed decisions are also referred to as routine or low-involvement decisions because they do not require deep mental processing to reach a decision.

Nonprogrammed decisions are novel and unstructured decisions that are often based on criteria that are not well defined.

They are also sometimes referred to as non-routine or high-involvement decisions because they require greater involvement and reflection on the part of the decision-maker.

Nonprogrammed decisions present the greatest challenge.

since it is necessary to analyze whether it is worthwhile to adopt new methods.

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