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Because sends an automated notification to user for CSAT
Can you take…
Because sends an automated notification to user for CSAT
Can you take a minute to tell us about your experience with our Customer Support? It’s easy - just rate us 1 Star to 5 Stars (5 being best). Just reply “5 star” “4 star” etc. We appreciate your help!
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Because sends an automated notifictation for marketing opt-in
Do you want to get notified about new deals and sales from Because Market? It’s easy! Just reply “Start Deals” to opt in to marketing SMS messages.
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Because sends this message:
Because you are a VIP member, enjoy a limited-time exclusive deal—50% OFF Hand Sanitizing Gel! FDA-approved, 80% ethyl alcohol with aloe vera. Try a 3-pack (8 oz bottles) for $13.48 which normally costs $26.97, while supplies last! Reply "HAND" to add offer to next box.
User replies HAND
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H2 API is called to add to their next boxhttps://admin.hexa.rocks/Marketing/offercampaign/1989/change/This product is then added to the user's next boxThe plan code your API will have to call is:
mp-5766-us-bhas0-ac-003
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Fantastic. I am unable to currently add you in our subscription list. We will add you shortly and you'll receive your order in the next subscription
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Challenges
- Netomi masks the user data
- The user respose for 1/2/3 has to be manually fetched
- Custom analytics needs to be figured out with Netomi Analytics team
- Training scope - If user puts, 1 star, i ordered 1 product which was bad vs user just saying 1 (TBD)
Reporting structure pending
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Reporting (TBD pending):
Conversation ID
Phone
Timestamp
Name
Email
User message for opt. in
Status - SUCCESS/ FAIL
To be automated via email
DURING TEST, WE WILL AUTO TRIGGER THIS TEXT BY MANUALLY SENDING TEXT THROUGH ZIPWHIP & WITH 100 RANDOM CUSTOMERS
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