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Chapter 2 Collaboration, Interpersonal Communication, and Business…
Chapter 2
Collaboration, Interpersonal Communication, and Business Etiquette
2.2 COLLABORATING ON
COMMUNICATION EFFORTS
GUIDELINES FOR
COLLABORATIVE WRITING
select collaborators carefully
agree on project goals
give the team time to bond
clarify individual responsibilities
establish clear processes
avoid composing as a group
confirm technical compatibility
check overall progress of the group
COLLABORATION VIA
MOBILE DEVICES
Unified Communication
Voice and video calling
voice and video conferencing
instant messaging
real-time collaboration
GIVING AND RESPONDING TO
CONSTRUCTIVE FEEDBACK
Offering constructive criticism
focus on the process and outcomes
provide clear guidelines for improvement
Receiving Constructive Criticism
don't get defensive or deny the feedback's validity
use feedback to improve the quality of your work
SOCIAL NETWORKS AND
VIRTUAL COMMUNITIES
organizational knowledge
sense of community
TECHNOLOGIES FOR
COLLABORATIVE WRITING
Content Management
System
organized approach
controlled access
Wiki
flexible approach
open access
Shared Workspace
intranets
extranets
Groupware
shared knowledge
cloud computing
2.3 MAKING YOUR MEETINGS
MORE PRODUCTIVE
PUTTING MEETING RESULTS
TO PRODUCTIVE USE
Written Meeting Minutes
problems and opportunities
action items discussed
key decisions made
important announcements
responsibilities assigned
CONDUCTING AND CONTRIBUTING
TO EFFICIENT MEETINGS
keep the discussion on track
follow agreed-upon rules
encourage everyone to participate
participate in an active way
use mobile devices respectfully
close the meeting effectively
PREPARING FOR MEETINGS
define the purpose
select participants
choose the time and venue
set the agenda
2.4 USING MEETING
TECHNOLOGIES
SUCCESSFUL VIRTUAL MEETINGS
spend extra time planning before meetings
be more diligent during meetings
strive for audience engangement
provide opportunities to contribute
commit to paying attention
VIRTUAL MEETINGS
instant messaging
teleconferencing
videoconferencing
telepresence
2.5 IMPROVING YOUR
LISTENING SKILLS
LISTENING PROCESS
Receiving/ hearing the message
Decoding/ assigning meaning
Remembering the message
Evaluating information quality
Responding to the message
OVERCOMING BARRIERS TO
EFFECTIVE LISTENING
interruptions
distractions
selective listening
selective perception
language/ experience
memory issues
RECOGNIZING VARIOUS
TYPES OF LISTENING
content
empathic
critical
active
2.6 IMPROVING YOUR NONVERBAL
COMMUNICATION SKILLS
USING NONVERBAL
COMMUNICATION EFFECTIVELY
talking
not talking
listening
RECOGNIZING NONVERBAL
COMMUNICATION
facial expressions
gestures and posture
vocal characteristics
personal appearance
touching behavior
time and space
2.7 DEVELOPING YOUR
BUSINESS ETIQUETTE
GUIDELINES FOR USING PHONES
IN THE WORKPLACE
be aware of how your voice sounds
be courteous when placing calls
convey a positive and professional attitude
end calls courteously and clearly
use your voicemail to help callers
be considerate when leaving voicemails
BUSINESS ETIQUETTE
IN SOCIAL SETTINGS
Meeting others
representing your company
introducing yourself
introducing other people
Business Meals
observing dining etiquette
starting polite conversations
choosing appropriate topics
BUSINESS ETIQUETTE
IN THE WORKPLACE
personal appearance
personal grooming
personal phone skills
BUSINESS ETIQUETTE ONLINE
behave professionally online
avoid personal attacks
stay focused on the original topic
don't present opinions as facts
use standard spelling and grammar
use up-to-date virus protection
use hard-to-break passwords
ask permission before an IM chat
control language and emotions
avoid multitasking when using IM
never assume privacy
avoid using "reply all" in email
don't waste other people's time
respect personal boundaries
be careful when commenting online
BUSINESS ETIQUETTE
USING MOBILE DEVICES
personal mobile device habits
issues with virtual assistants
expectations and policies
2.1 COMMUNICATING
EFFECTIVELY
IN TEAMS
OVERCOMING RESISTANCE
express understanding
bring resistance out into the open
evaluate others' objections fairly
hold arguments for the right time
RESOLVING TEAM
CONFLICT
fair play
alliance
proaction
communication
openness
research
flexibility
ALLOWING FOR
TEAM EVOLUTION
Five phases of
Development
orientation
conflict
brainstorming
emergence
reinforcement
ASSUMING TEAM ROLES
Dysfunctional Self-Oriented
controlling
withdrawing
attention-seeking
diverting
Functional Task-Oriented
initiating
information giving/ seeking
coordinating
procedure setting
Functional Team Maintenance
encouraging
harmonizing
compromising
GROUP DYNAMICS
roles assumed by team members
current phase of team development
ability to resolve conflict/ resistance
CHARACTERISTICS OF
EFFECTIVE TEAMS
Clear objective and shared purpose
Strong sense of trust
Open and honest communication
Consensus decision making
Creative thinking
Skill at resolving conflicts
DISADVANTAGES OF TEAMS
Groupthink
pressure to conform
affects decision quality
High cost
aligning schedules
arranging meetings
Hidden agenda
restricts interaction
limits productivity
ADVANTAGES OF TEAMS
Increased Information and Knowledge
Increased Diversity of Viewpoints
Increased Acceptance of Solutions
Increased Levels of Performance
TEAM
A team is a unit of two or more people
who share a mission and the responsibility
for working to achieve a common goal
problem-solving team
task force
committee
