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Freshchat Features - Coggle Diagram
Freshchat Features
Agent Productivity
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Bulk action: Perform actions for multiple conversations and team members at one- like resolve, add, edit, delete
Visitor Intel:get intel on who your visitors are, their navigation path, behavior or your site, and more to make conversations that resonate
Customer Messaging
Chatbots
Conversational AI that focuses on delight. Built for marketing, sales and support
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Chatbots understand intent and can send precise answers, conversational flows, or do nothing- bringing a human onboard instead
Messenger 2.0
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Web messenger
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Team profile: job title, a short bio and a happy face
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Team widget: Agent can talk to website visitors from the apps they already use, with an intuitive team widget that sist inside ther CRM or helpdesk tool
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Messaging channels:
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Build and launch bots in hours, not weeks
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With high response rates and high CSAT, messaging
Engage your customer on channels that they love- website, mobile, facebook message, Zalo OA...
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Manage conversations
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Assignment rules: Create advance rules with user properties, topics, time of the day, message text, and map team members or groups to it
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Powerful Insights
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Team member report: Learn how team members fare with response and resolution rates, CSAT rating, and chat voluime
Helpdesk Report: Track productivity metrics, conversation trends, and more
Customer report: Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you