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CONCESSION, IF YES, Capture concession card details In KRAKEN (ACCT…
CONCESSION
Types of concession in NSW
Eligible rebate card types in NSW:
Pension Concession Card (PCC)
Department of Veterans Affairs Health Card (Gold)
Health Care Card (HCC)
Repatriation Health Care Card
HOW TO ADD CONCESSION IN KRAKEN -
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Check that the card holders name is the same as the Kraken account holder:
**
Check that the card holders name is the same as the Kraken account holder:
IF NO - set up the acct in the card holders name
Rates are as follows:
Daily: $0.8589
Yearly: $313.5
Customers are eligible if they:
Are the account holder,
Are a NSW resident,
Hold a valid concession card.
IF YES
Match the names on card & kraken
Check the address on the card matches the site address in Kraken
Take consent for card validation
Capture Concession card info in KRAKEN ( ACCT EVENTS _ PINNED NOTES
Assess for Best Offers /marketing Perferance
Capture details -(Full name / Card type/Card Number/Best Offer
CONCESSION VALIDATION WITH CENTRELINK Is done by the concession lead
https://originenergy.knowledgeowl.com/help/complete-individual-concession-card-validation-with-centralink
Capture concession card details In KRAKEN (ACCT EVENTS- PINNED NOTE)
Check the spelling of the name on the card matches the spelling in Kraken:
Check the address on the card matches the site address in Kraken
Take consent for card validation
Captur details ( FULL NAME/ CARD TYPE/CARD NUMBER/DOA/BEST OFFER
IF YES
Check the spelling of the name on the card matches the spelling in Kraken:
Check the address on the card matches the site address in Kraken
Take consent for card validation
Capture concession card details In KRAKEN (ACCT EVENTS- PINNED NOTE)
Captur details ( FULL NAME/ CARD TYPE/CARD NUMBER/DOA/BEST OFFER
Check the spelling of the name on the card matches the spelling in Kraken:
Check the address on the card matches the site address in Kraken
Take consent for card validation
Capture concession card details In KRAKEN (ACCT EVENTS- PINNED NOTE)
Captur details ( FULL NAME/ CARD TYPE/CARD NUMBER/DOA/BEST OFFER
IF YES -TAKE NEXT STEPS
Check that the card holder name is the same as the Kraken account holder: