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Credit and Collections - Coggle Diagram

- - - - Setting weekly or fortnightly, set frequency to weekly and set payment day to either 1 or 2
        
        Calculation for repayments is done manually through an excel that auto sums the weekly / fortnightly / monthly arrangement amounts
        
        Able to use "payment holiday" to pause payments due to budgeting issues or large credit amounts
        
        When using the payment calculator, you need to use "usage" amount if customer has no outstanding balance or the total based on customer affordability and frequency
  - - - Go into payments and direct debits, and click on + payments
        
        P2P should only be used if they are going to be able to pay their next bill in full by due date, otherwise set up on payment scheme
        
        If DD set up and greater than 4 business days, go into payments and delete the payment under payments and repayments tab
- - - - +5 Days SMS reminder
        
        +7 business days second reminder
        
        +8 business days SMS 2
        
        +3 days email 3
        
        +4 days SMS 3
        
        +7 days email 4
        
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