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IT Disconnect at Cascade Sustainable Energy Case Study - Coggle Diagram
IT Disconnect at Cascade Sustainable Energy Case Study
Possible solutions
IT Infrastructure Library
ERP
Stakeholders
Ryan
Maggie
Don
Nick
Timeline
Ryan is hired and goes to orientation
Ryan notices a few things that needed improved on
Ryan talks to Nick and learns he should talk to Maggie
Ryan talks to Maggie and learns her concerns
Ryan talks to Don
Ryan meets with Maggie again
Facts we know
Orientation seems to be low priority
IT has limited resources
Maggie mentions how hard IT is to contact
Key Problems
IT doesn't understand strategic priorities
Could use ITIL (IT Infrastructure Library)
Orientation
Disorganized receptionists allow people to go to wrong areas
Wasting paper, but claiming to be eco-friendly
Maggie also mentions previous issues with orientation
system ignores limits for registration
Maggie is unable to get help. then given different people to work on the project each time
Don's analysis gives very little information
ERP is decidedly best but still unsure of how good the option is
Don states the IT is currently wrapped up in other projects and orientation is at a love priority