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Mind Map 2 Quality Control: - Coggle Diagram
Mind Map 2 Quality Control:
Total Quality Management (TQM)
Customer Focused
customer determines whether efforts are worthwhile
Total Employee Involvement
all employees participate
Process Centered
steps required to carry out the process are defined
Integrated System
connects business improvement elements in an attempt to continually improve expectations
Continual Improvement
finding ways to become more effective and competitive
Fact Based Decision Making
collect and organize data in order to improve decision making
Communication
involves strategies, methods, and timeliness
ISO 9000 Standard Series
Set of international standards on quality management/assurance
Customer Focus
meet customer needs, satisfactions, requirements
Leadership
goals, values, organization, empower employees
Engagement of People
hold people accountable, individual performance, enable knowledge, employee involvement
Process Approach
manage activities as processes, measure capability, identify links, prioritize improvement opportunity
Improvement
improve all organizational performance and capabilities
Evidence-Based Decision Making
access accurate reliable data, use appropriate methods to analyze, make decisions based
Relationship Management
establish relationships
Malcolm Baldridge National Quality Award (MBNQA)
Award established by congress (1987) to recognize/raise awareness for U.S. companies that have implemented quality management systems
Three can be given annually in:
Manufacturing
Service Company
Healthcare
Small Business
Education
Non-profit
Baldridge Criteria for Performance Excellence:
Leadership
Strategy
Measurement analysis and knowledge management
Workforce
Customers
Operations
Results
Awards
ASQ Certification
Formal recognition by ASQ for an individual that demonstrated a proficiency within, comprehensive of, specific body of knowledge.
Two kinds
Certified Quality Improvement Associate (CQIA)
Certified Quality Process Analyst (CQPA)
Six Stigma
method that provides organizational tools to improve the capability of their business processes (well controlled)
Philosophy
all work as processes that can be DMAIC
(Lean Six Stigma Difference)
Drives out waste (non-value added processes and procedures) and promotes work flow
Set of Tools
qualitative and quantitative techniques or tools to drive process of improvement
Methodology
define, measure, analyze, improve and control (DMAIC). Identifying the problem implementing a long lasting solution
Metrics
quality performance = 3.4 defects per million opportunities